GoZen | Privacy Policy | GDPR

Privacy Policy

GoZen (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by GoZen.

This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, GoZen. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and key terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.

• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to GoZen Technologies, (Morris Plains, New Jersey, United States) that is responsible for your information under this Privacy Policy.

• Country: where GoZen or the owners/founders of GoZen are based, in this case is United States

• Customer: refers to the company, organization or person that signs up to use the GoZen Service to manage the relationships with your consumers or service users.

• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit GoZen and use the services.

• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.

• Personnel: refers to those individuals who are employed by GoZen or are under contract to perform a service on behalf of one of the parties.

• Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

• Service: refers to the service provided by GoZen as described in the relative terms (if available) and on this platform.

• Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

• Website: GoZen.”’s” site, which can be accessed via this URL: https://gozen.io/

• You: a person or entity that is registered with GoZen to use the Services.

Information automatically collected

There is some information like your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our platform. This information may be used to connect your computer to the Internet. Other information collected automatically could be a login, e-mail address, password, computer and connection information such as browser plug-in types and versions and time zone setting, operating systems and platforms, purchase history, (we sometimes aggregate with similar information from other Users), the full Uniform Resource Locator (URL) clickstream to, through and from our Website that may include date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our Customer Services. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects) or similar data on certain parts of our Website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

We automatically collect certain information when you visit, use or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our and other technical information. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.

Personnel

If you are a GoZen worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of GoZen or any of its Corporate Affiliates (as defined herein), or that portion of GoZen or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with GoZen, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

Your Consent

We’ve updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by GoZen. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

GoZen uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Blocking and disabling cookies and similar technologies

Wherever you’re located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser’s help menu for more information.

Payment Details

In respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.

Kids’ Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Changes To Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services (“Third- Party Services”).

You acknowledge and agree that GoZen shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. GoZen does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Use of Google Workspace APIs

Our application uses data obtained through Google Workspace APIs solely for the purpose of providing and improving the functionality of our services to users. We explicitly affirm that data accessed or obtained via Google Workspace APIs is not used to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models. We adhere to Google’s data use policies and prioritize user privacy and data protection in all aspects of our operations.

General Data Protection Regulation (GDPR) Compliance

For users located in the European Economic Area (EEA), the United Kingdom, or Switzerland, this section provides additional information regarding your rights and our obligations under the General Data Protection Regulation (GDPR).

1. Data Controller

GoZen acts as the Data Controller when we determine the purposes and means of processing your personal data (e.g., your name, email, and billing information for your account).

GoZen acts as a Data Processor when we process personal data on behalf of our customers (e.g., any customer or client data you upload or store within the GoZen Service). In this case, your customer is the Data Controller, and our processing is governed by a separate Data Processing Agreement (DPA) or equivalent contractual terms.

2. Legal Basis for Processing

We process your personal data only when we have a valid legal basis to do so, as defined by the GDPR. The legal bases upon which GoZen relies include:

Legal Basis	Description
Performance of a Contract	Processing is necessary to provide the GoZen Service and fulfill our contractual obligations to you (e.g., managing your account, providing technical support, processing payments).
Legitimate Interests	Processing is necessary for our legitimate interests (or those of a third party) and is not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests include improving the Service, marketing, preventing fraud, and ensuring the security of our systems.
Consent	We rely on your clear affirmative consent for specific processing activities (e.g., certain optional marketing communications). You have the right to withdraw consent at any time.
Legal Obligation	Processing is necessary for compliance with a legal obligation to which GoZen is subject (e.g., tax or accounting requirements).

3. Your Data Protection Rights

Under the GDPR, you have the following rights concerning your personal data:

The Right to Access: You have the right to request confirmation of whether we process your personal data and to receive a copy of that data.

The Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data we hold about you.

The Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., when the data is no longer necessary for the purposes for which it was collected).

The Right to Restriction of Processing: You have the right to request that we limit the way we use your personal data in certain circumstances.

The Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

The Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights in Relation to Automated Decision-Making and Profiling : You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except in certain circumstances.

The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before you withdraw your consent.

4. Exercising Your Rights

To exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section of this Privacy Policy. We will respond to your request within the legally required timeframe.

5. International Data Transfers

As a global SaaS company, your personal data may be stored and processed in any country where we have facilities or engage service providers. This may include countries outside the EEA, the UK, or Switzerland, such as the United States, which may not have the same level of data protection laws as your jurisdiction.

When transferring personal data outside of your jurisdiction, GoZen implements safeguards, such as:

Transferring data to countries deemed to provide an adequate level of protection for personal data by the European Commission.

Using Standard Contractual Clauses (SCCs) approved by the European Commission or other relevant data protection authority, along with implementing supplementary technical and organizational security measures.

6. Right to Lodge a Complaint

If you have a concern about our privacy practices, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with a competent supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

• Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.

• Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.

• Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.

• Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the Personal Information of our users.

For more information about these rights, please contact us.

Governing Law & Dispute Resolution:

All matters relating GoZen Technologies / GoZen.io shall be governed by and interpreted under the laws of India. Any disputes arising from your use of this or against the platform shall be exclusively subject to the jurisdiction of the courts located in Coimbatore, Tamil Nadu.

Contact Us

Don’t hesitate to contact us if you have any questions.

• Via Email: [email protected]