DeepAgent | Privacy Policy

At GoZen, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use DeepAgent (“we,” “our,” or “us”). By accessing or using our services, you agree to the terms of this Privacy Policy.

Information We Collect

To provide the best possible experience, we collect various types of information when you interact with DeepAgent. The types of data we collect are categorized below:

Personal Data

When you register for an account or use our services, we may collect personal information, including:

• Account Information: Name, email address, phone number, username, and password.
• Payment Information: Payment card details (processed securely by third-party payment processors).
• Company Information: If you are using DeepAgent for business purposes, we may collect your company name, business address, and other relevant business-related information.

Usage Data

We automatically collect information about how you access and use the service:

• Device Information: Details of your device such as IP address, browser type, operating system, and the pages you visit on our platform.
• Interaction Data: Data about your interactions with DeepAgent, including chat logs, user queries, and the responses provided by the AI bot. This also includes details such as timestamps, session durations, and the features accessed.

Customer Data

If you use DeepAgent for communication purposes, we may process the data you enter into the platform:

• Chat and Interaction Data: Information entered into the chatbot or forms, including user inquiries and feedback.
• Integration Data: Data uploaded for integrations with third-party applications such as CRMs, email platforms, or customer support tools.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your usage of the platform and improve the user experience. These technologies allow us to:

• Identify users and devices.
• Track user activity on our platform.
• Analyze how our services are being used.
• Offer targeted content and advertisements.

You can control cookie settings in your browser, but disabling cookies may limit your ability to use certain features of DeepAgent

How We Use Your Information

We use the information we collect for a variety of purposes to provide, manage, and improve our services:

Service Provision

• Account Management: To create, maintain, and manage your account, and to process your orders or subscriptions.
• Bot Services: To deliver AI-driven chatbot services, analyze interactions, and provide personalized responses based on the data you input.
• Customer Support: To address your inquiries, troubleshoot issues, and respond to your support requests.

Improvements and Analytics

• Performance Analysis: To monitor and analyze the usage of DeepAgent to improve performance, functionality, and user experience.
• Product Updates: To develop and enhance new features and capabilities based on user feedback and interaction data.

Marketing and Communication

• Promotional Emails: We may send you marketing emails about new features, updates, promotions, or related services. You can opt out of these emails by following the unsubscribe link in any email or by contacting us directly.
• Service-Related Notifications: We may send you important updates about your account or changes to our terms and services.

Legal Compliance and Protection

• Legal Obligations: To comply with legal requirements, resolve disputes, and enforce our agreements. This may include sharing data if required by law enforcement or regulatory bodies.
• Security Measures: To detect, prevent, and address fraud or illegal activities.

How We Share Your Information

We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following circumstances:

Service Providers

We engage third-party vendors to assist with various functions of DeepAgent. These third-party providers may have access to your personal data to perform their services but are not permitted to use your data for their own purposes. This includes:

• Cloud hosting providers
• Payment processors
• Marketing and email service providers
• Customer support services

Legal and Regulatory Disclosures

We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of DeepAgent.
• Prevent or investigate potential wrongdoing in connection with the service.

Business Transactions

If DeepAgent is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if this occurs, and your data will be governed by a different privacy policy if applicable.

Collection and Use of Third Party Personal Information

You may also provide personal information about other people, such as their email address. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at [email protected].

Third-party services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

DeepAgent uses and transforms to any other app of information received from developers.google.com/terms/api-services-user-data-policy

Data Security

We take the security of your data seriously and implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include:

• Encryption of sensitive data during transmission.
• Secure access protocols and authorization procedures for our employees and service providers.
• Regular security audits to identify and mitigate vulnerabilities.

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

Your Data Protection Rights

You have the following rights regarding your personal data:

Right to Access

You have the right to request access to the personal data we hold about you.

Right to Rectification

If you believe that any information we hold about you is inaccurate or incomplete, you can request that we correct it.

Right to Erasure

You have the right to request that we delete your personal data, subject to certain exceptions (e.g., legal obligations or legitimate business interests).

Right to Object or Restrict Processing

You can object to the processing of your personal data or request that we limit how we use your data.

Right to Data Portability

You have the right to request that your personal data be transferred to another service provider in a machine-readable format.

To exercise any of these rights, please contact us at the details provided in the “Contact Us” section.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer required, we will securely delete or anonymize it.

International Data Transfers

Your personal data may be transferred to and stored in locations outside your country, where the data protection laws may differ from those in your country. By using DeepAgent, you consent to the transfer of your data to locations and agree that it will be governed by this Privacy Policy.

Children’s Privacy

DeepAgent is not intended for use by children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we discover that a child has provided us with personal information, we will delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service features. We will notify you of any significant changes by posting the updated policy on our website and updating the “Last Updated” date at the top of the page. Please review this policy periodically to stay informed about how we protect your data.

Definitions and Legal References

In this Privacy Policy, unless the context requires otherwise, the following definitions apply:

• “Personal Data”: Any information that relates to an identified or identifiable individual, such as name, email address, or IP address.
• “Processing”: Any operation or set of operations performed on personal data, including collection, storage, use, and sharing.
• “Service Providers”: Third-party companies or individuals who assist us in operating our services, including payment processors, cloud hosting services, and marketing platforms.
• “Cookies”: Small files stored on your device to enhance user experience by tracking usage patterns.
• “Data Subject”: The individual whose personal data is being processed.
• “Controller”: The organization or entity that determines the purposes and means of processing personal data.
• “Processor”: A third-party entity that processes personal data on behalf of the controller, as defined in applicable data protection laws.

Legal References

This Privacy Policy is governed by the following legal frameworks:

• General Data Protection Regulation (GDPR): Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
• California Consumer Privacy Act (CCPA): The California Consumer Privacy Act of 2018, which provides California residents with specific rights regarding their personal data.
• Children’s Online Privacy Protection Act (COPPA): A U.S. law that regulates the collection of personal information from children under the age of 13.
• Other Applicable Laws: Any other applicable privacy and data protection laws that govern the collection and use of personal data in specific jurisdictions.

Legal Information

The use of DeepAgent and the processing of personal data is subject to the applicable laws, as well as relevant international data protection laws, such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and others that may apply to users depending on their location.

By using DeepAgent, you agree to the terms and conditions set forth in this Privacy Policy. Any dispute arising from the use of our services will be governed by the laws, and users agree to resolve disputes in the competent courts located in Jurisdiction unless otherwise required by applicable laws.

GoZen is not responsible for the privacy practices or content of third-party websites or services linked to from our platform. If you click on a link to a third-party site, please refer to their own privacy policies for more information.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at [email protected].